Cancellation by you
• Cancellations more than 24hrs prior will be fully refunded
• Cancellations between 12 and 24 prior will incur a 50% cancellation fee
• Cancellations within 12hrs prior will not be refunded
• There is no refund in the event of a no-show
Cancellation by Abel Tasman Canyons
• All trips are subject to sufficient participant numbers, if your trip gets cancelled due to insufficient numbers and you are not able to go on another day we will give you a full refund.
• All trips are subject to suitable weather conditions and river flow levels. If a trip is cancelled due to unsafe conditions or unsuitable weather forecast and you are not able to go on another day we will give you a full refund.
Special conditions around Covid-19
- If we need to make changes to the logistics of the day due to Covid-19, we will contact you to work out a plan. If we can’t come up with a plan that works for you and you can’t reschedule. You will get a full refund.
- If you have to cancel your booking because you have been requested to self-isolate/quarantine, you have symptoms of COVID-19, or are awaiting COVID-19 test result, you can contact us to reschedule your trip. Can’t reschedule? You will get a full refund.